I love cool shirtz :) I order from them all the time and everything is high quality and so comfortable! I’ve never had a problem with their shipping, but with this sweater my package got lost! Their customer service is amazing, and a real live human responded to me quickly and was so sweet and helpful! I got a full refund since the sweater was out of stock. I was notified once they restocked and ordered again and was so happy I did. It’s super cozy and thickk, and really keeps you warm! I get complimented on it every time I wear it. Thank you, you guys are truly the best ♡