Shipping


Yes, we ship WORLDWIDE!

All our orders are sent from Melbourne, Australia

DISPATCH TIMES
Orders are usually dispatched within 2 business days!

Prints are made to order from our office in Melbourne and may take up to 5 business days to be dispatched. Neon orders are also made to order, so please allow 2-3 weeks for us to make yours before shipping. Both prints and neons will be shipped separately from the rest of your order.

During periods of high volume (eg. during restocks, sales or new collection releases), orders may take 3-5 extra business days to be dispatched by our team. We thank you for your patience during these times :)

PREORDER ITEMS
If you place an order containing a preorder item, your entire order will be sent when the preorder item is ready to ship. Preorder items begin shipping from the date noted in the product description, and it typically takes 1-2 weeks from this date for all orders containing a preorder item to be dispatched. You'll receiving a shipping confirmation email with tracking details as soon as yours is on the way :)

AUSTRALIAN ORDERS
Australian orders with standard shipping are sent via Australia Post eParcel and are typically delivered within 8-14 business days.

Orders sent with express shipping should reach you within 2-3 business days.

INTERNATIONAL ORDERS
Standard international orders are shipped via Australia Post, or via DHL Express for express shipments. See below for transit estimates for each service :)

Standard
USA: 16-24 business days
UK: 10-16 business days
EVERYWHERE ELSE: 20-30 business days

Express
EVERYWHERE: 3-6 business days

We are unable to offer express shipping to APO/AP and PO box addresses.

 

Tracking


Once your order has been shipped, we’ll email you with a link to view your tracking information. You can also access your tracking information by clicking 'View your order' on your order confirmation email.

If you can’t find your tracking details or order confirmation email, please check your spam folder. If it’s still nowhere to be seen, you can email us with your order number and/or the delivery address so we can track down that information for you.

For international packages sent with Australia Post (standard shipping), you can get more frequent tracking updates from your local postal service once your parcel reaches the destination country. Just grab your new tracking number from Just paste your tracking number into your local service's tracking page.

It's best to get in touch with your local postal service if you have any questions about tracking your order, as they're handling the final delivery :)

 

Cancelling and Changing Orders


We can't guarantee we’ll be able to cancel or change your order before it ships out. However, if you email your order number and details of your request to help@shirtz.cool with URGENT in the subject line, we'll do our best to amend it in time! 

We can make the following changes to existing orders:

  • Update your delivery address
  • Cancel an order
  • Remove an item
  • Change an item's size or colour

Unfortunately, we're not able to make the following changes to an order:

  • Combine orders
  • Add items
  • Change the shipping method

However, we can cancel your order and issue you with a refund, so that you can place it again with any changes you’d like! Please note that if any items are now sold out on our site, you won't be able to add this to your new order.

NEON SIGNS
Due to the made to order nature of this product, we can only allow a cancellation period of up to 24 hours from when your order was placed. Please make sure you are confident in your purchase :)  

 

Sizing

5 Models all wearing Different Size Shirts. Tom is 180cm and fits a Medium. Chad is 185cm and Wider in Stature, he wears a 3XL. Harri is tall at 188cm, with a slim build. He wears an L. Faye is 170cm and Wears an oversized XL, which fits her like a dress. Leah is 167cm and wears a size M.

 All of our size charts are in CM. The best way to find the perfect fit is to get the measurements of some clothes you already own and love the fit of, then compare this with our size charts to find the closest match :) 

Unfortunately there simply isn't a standard for sizing and we'd hate to recommend something to you and have it end up being the wrong size! Here’s which measurements you should find and how to get them:

SHIRTS
Length: Lay your favourite shirt flat on the ground, and measure from the top of the collar/neck opening to the bottom of the shirt.
½ Chest: Keep that shirt flat on the ground, and measure across it from armpit to armpit.

JUMPERS
Chest: Lay your coolest hoodie flat on the ground, and measure from the middle of the shoulder seam across to the other shoulder seam.
Centre Back: Measure from the seam under the hood down to the bottom of the hoodie.

PANTS
Waist: Measure all the way around the waistband of your favourite pants, or around your own waist at the height you’d like your new pants to sit.
Length: Measure from the top of your waistband all the way down to where you’d like the cuffs of your new pants to sit.

OUTERWEAR
½ Chest/Pit to Pit: Lay your jacket flat on the ground with the buttons done up, then measure across it from armpit to armpit.
Length: Measure from the highest point of the collar seam to the bottom of the jacket.

Please allow a 1-2cm deviation from the size charts, to account for manual measurement and differences between measuring tapes. 

If your order ends up not fitting, you can always return it to us for a refund or store credit :) See below for more info on our returns policy!

 

Restocks


The best way to find out about restocks is to select your size and click ‘vote to restock’ on the product page for your favourite items. We can then email you as soon as they’re back in your size!

If there’s a specific item you’re waiting for, email us at help@shirtz.cool! We don’t always know exactly when certain products are coming back, but we’ll do our best to give you a restock timeframe :)

If our site states that the product was a preorder or limited edition item, or if you can’t find the product on our site anymore, unfortunately this means we don’t plan on restocking it.

 

Washing and Care Instructions


Here's a quick rundown on how to care for our stuff, but keep in mind these instructions 
can vary depending on factors like fabric and print type. To avoid damage or shrinking, it's always best to refer to the specialised care tag inside each garment!

Click here for a guide to the symbols on your care tag.

TEES AND LONGSLEEVES
Cold gentle machine wash. Wash with like colours. Wash inside out. Cool tumble dry or air dry. Cool iron on reverse side.

HOODIES AND CHILL PANTS
Dry clean recommended. Cold gentle machine wash. Wash with like colours. Wash inside out. Cool tumble dry or air dry. Cool iron on reverse side.

BUTTON UP SHIRTS
Cold gentle machine wash. Wash with like colours. Wash inside out. Do not tumble dry. Cool iron on reverse side.

OUTERWEAR AND DENIM
Dry clean recommended. Cold gentle machine wash. Wash with like colours. Wash inside out. Do not tumble dry. Cool iron on reverse side.

KNITWEAR
Cold gentle machine wash. Wash with like colours. Do no tumble dry. Cool iron on reverse side. Dry lying flat.

CAPS AND BAGS
Spot clean or cold hand wash. Do not tumble dry. 

DESK MATS
Spot clean or cold hand wash. Do not tumble dry. Dry lying flat.

BOTTLES
Cold hand wash only. Do not use dishwasher.

 

Missing, Wrong and Faulty Items


If there’s a problem with any items in your order, please contact our support team via help@shirtz.cool with your order number and pictures of the incorrect item or fault.

If an item is missing, incorrect, or unusable due to a fault, we'll send you a replacement or provide a refund if the item is out of stock. If an item has a cosmetic fault that doesn't impact its wearability or usability, we'll provide you with a partial store credit :)

We allow a 1 month window from when your order was delivered for you to contact us with your order number and pictures of the problem. If you received your order over a month ago, we can offer store credit to the value of the item instead of a refund or replacement.

Cool Shirtz reserves all rights to qualify what constitutes defective products. If the product does not fit our standards of "defective", you may return it for a refund at your own cost.

 

Returns


If your item doesn't fit or you’ve changed your mind about it, you can contact us within 14 days of receiving your order to return it for a full refund :) The item must still be in saleable condition, unworn and unwashed, and in its original packaging with the tag attached (where applicable).

Your original shipping fee is not refundable, and all costs of return shipping must be covered by the customer.

Unfortunately we’re not able to accept returned items for a direct exchange. If you would like to change an item for a different size or colour, you will need to send the item back to us and place a new order. 

Please include a note with the details of your return including your name, email and order number so we know it's from you. We'll process your refund within 5-10 business days of receiving it!

Please note that masks, neons, prints, preorder and sale items are non-returnable.

Click here for more information and to lodge a return

 

Discount Codes and Store Credits


Unless otherwise stated, discount codes and store credit codes cannot be stacked or combined, and cannot be applied to neons or creator merch. Items purchased with a store credit code or perpetual discount code are eligible for returns, unless the item was on sale/clearance or part of a limited-time promotion at the time of purchase.

 

Duties and Customs Fees


All orders placed using Australia Post International (standard shipping) may be subject to duties and taxes when arriving at your country of destination. This is especially common with large orders sent via standard shipping to the EU. 

Please note that Cool Shirtz is unable to cover the cost of duties imposed by your local government. 

If you choose the DHL Express (duties included) shipping option at checkout, all customs fees are covered in your initial shipping cost, with the added bonus of shorter transit times with more accurate tracking updates. We recommend using this service if placing an order to a country with high duty rates!

Unfortunately certain countries don't allow us to pay customs on behalf of customers, so express shipping won't cover these fees. You can email our support team at help@shirtz.cool to confirm if this includes your country :)

 

Orders Returned to Sender


If DHL or your local postal service are unable to deliver your order, it will be sent back to us. The most common reasons for failed delivery include:

  • Insufficient or incorrect address
  • No one home when delivery is attempted
  • Parcel not collected from local post office

It's difficult to predict how long your parcel will take to make it back, because it will be returned with the slowest (and cheapest) shipping method available. Once we receive your parcel, we will contact you via the email provided with your order to refund the value of your items. Please note that we’re unable to refund your initial shipping fee.

Unfortunately we're unable to refund orders older than 6 months old, however we can provide store credit to the value of your items in place of a refund. 

Due to rising international shipping costs, we can only offer to reship orders within Australia, or orders containing limited edition items that we don’t plan to restock. Once your order makes it back to us we'll get in touch to confirm the shipping cost for redelivery.

 

Orders Lost in Transit or Misdelivered


AUSTRALIAN ORDERS

If you're concerned your order has been lost or misdelivered, it's best to first get in touch with Australia Post - they may be able to assist you if your order has simply been delayed or held for collection at a post office :) If they’re unable to resolve your problem, you can email our support team at help@shirtz.cool with the reference number attached to your Australia Post enquiry - we can then launch an investigation from our end! If your parcel is deemed lost in transit or misdelivered, we'll resend your order at no cost to you, or provide a refund if the item/s you ordered are out of stock.

Unfortunately we’re not able to investigate parcels that were shipped more than 60 days ago, as tracking information is no longer available after this timeframe.

If you have asked for your order to be left without a signature, unfortunately you’re not eligible for reimbursement if your order is lost upon delivery.

INTERNATIONAL ORDERS
If your order has reached the destination country and you’re concerned it’s been lost, please first get in touch with your local postal service (for orders sent with standard shipping) or DHL Express (for orders sent with express shipping). They’re responsible for the final delivery, so they’ll have the best information for you.

If they deem your order lost or misdelivered, you can email our support team at help@shirtz.cool with screenshots of your correspondence with the postal service - we can then resend your order at no cost to you, or provide a refund if the item/s you ordered are out of stock :)

Unfortunately we’re not able to investigate parcels that were shipped more than 90 days ago, as tracking information is no longer available after this timeframe.

If you have asked for your order to be left without a signature, unfortunately you’re not eligible for reimbursement if your order is lost upon delivery.

 

Mail Theft


If you suspect your order has been stolen once it's been marked as delivered, you will need to lodge an inquiry with either your local postal service or DHL Express, depending on the shipping method. They may or may not reimburse you for your package cost. 

Unfortunately we're unable to reimburse you for your order, as the local postal service and customer are responsible for the final delivery once a parcel reaches the destination country.

We advise you to please consider having your order delivered to your local post office or a collection point to avoid mail theft in future. 

  

If we haven't answered your question, please email our support team at help@shirtz.cool - we'll get back to you within 2 business days ♥
If your query is time-sensitive, such as a cancellation or address change, please put URGENT in the subject line!

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