Once you place an order, you have 60 minutes to edit it via the link in your Order Confirmation email.

Beyond this timeframe, we can't guarantee we'll be able to cancel or change your order before it's fulfilled. However, if you contact us ASAP, we'll do our best to amend your order in time!

• Update delivery address
• Update email address
• Remove item
• Change item's size or colour (if we have the stock)

• Combine orders
• Add items
• Change shipping method
• Change payment method
• Put bees in
• Update billing address

For changes we cannot make, we recommend canceling your order so that you can place it again with those changes! Please note that if any items are now sold out on our site, you won't be able to add those to your new order.

If there's an issue with any item in your order, contact us within one month of the item being delivered.

If an item is missing, incorrect, or unusable due to a fault, we'll send you a replacement. If it's out of stock, we'll offer a refund or store credit.

If an item has a cosmetic fault that doesn't impact wearability or usability, we'll provide you with a partial store credit :)

Cool Shirtz reserves all rights to determine what constitutes faulty or defective products. If the product does not fit our standards of "faulty", you may return it for a refund at your own cost, as long as it meets the conditions set out in our Returns Policy.

We are proud of the quality of our products, and uphold our high standard by quality testing and implementing feedback throughout the development phase. Once it's in your hands, we take your feedback on board to inform and improve our products and processes.

If something goes wrong with your product within the first 12 months of your purchase, we want to know about. We'll be happy to assist and may be able to offer compensation, as long as it wasn't a result of mistreatment, loss, theft, exposure to nuclear radiation, or any other user damage, including not following the care instructions on your garment.

The best way to find out about restocks is to select your size and click 'vote to restock' on the product page for your favourite items. We can then email you as soon as they're back in your size!

If the product was a Cold Ones pre-order or limited edition item, or if you can't find the product on our site anymore, unfortunately this means we won't be restocking it.

The only place we can guarantee the purchase of genuine Cool Shirtz products, including our Very Cool x Minecraft collection, is via our website shirtz.cool.

There are currently no authorised resellers of our products, and our products are not advertised or available for purchase on TikTok Shop.

If you place an order with us, we will send you an order confirmation email from contact@shirtz.cool.

Lately we've seen an increase in sites pretending to be us, or using our content without our permission. If you've made a purchase from one of these sites, your confirmation email will come from a different email address. If you're unsure, we recommend sending a screenshot to our team via the Contact button below, so that we can verify the legitimacy of your purchase.

Unfortunately, there are lots of posers out there. Stay safe and be wary of scams!

Care instructions can be found on a tag inside your garment. These instructions can vary depending on factors like fabric and print type, so it's best to refer to the specialised care tag inside each garment to avoid damage or shrinking!

Click here for a guide to the symbols on your care tag

Unless otherwise stated, discount codes and store credit codes cannot be stacked or combined, and cannot be applied to creator merch, or Very Cool x Minecraft collection. Items purchased with a store credit code or perpetual discount code are eligible for returns, unless the item was on sale/clearance or part of a limited-time promotion at the time of purchase.