Pre-Order Policy

Pre-orders allow you to reserve stock from upcoming shipments. When you purchase a pre-order item, we will give you an estimation of when the stock is meant to arrive. We outline these dates on the product page, and at checkout.

By purchasing, you acknowledge that these dates may be subject to change, due to circumstances beyond our control including (but not limited to) manufacturer delays, shipment delays or high volume dispatch delays.

ESTIMATED DISPATCH TIME

Pre-order items begin shipping from the date noted in the product description, and it typically takes 1-2 weeks from this date for all orders containing a preorder item to be dispatched.

Once the stock is available and your order has been dispatched, you will receive a shipping confirmation email with tracking information. If there are extended delays, we will email you to keep you updated.

Please note, shipping date refers to the date your order leaves our warehouse, not the date you will receive your order. 

ORDERS CONTAINING IN-STOCK ITEMS

If you place an order containing a preorder item and in-stock item, the in-stock item will be put aside, and your entire order will be sent when the preorder item is ready to ship. We highly recommend placing two separate orders if you would prefer earlier shipment of in-stock items.

FAQ

 

WHY CAN'T YOU SPLIT MY ORDER?

Our delivery partners calculate shipping fees based on various factors, including item weight, size, and other considerations. Each delivery also incurs a booking fee. These are calculated at checkout. For this reason, we ship pre-orders once all items in the order are ready for dispatch. Splitting an order involves extra costs and calculations, and due to the high demand for pre-order items, we do not have the capacity to allow for orders to be split, even if you are willing to pay the extra shipping costs.

WHY ARE SOME PEOPLE RECEIVING THEIR PRE-ORDER BEFORE ME?

Pre-order stock arrives over several shipments. Orders will be fulfilled in rolling batches, in the order they were placed. Out of fairness to our customers, we cannot prioritise certain orders over others, even if requested. 

WHAT IF I ORDERED WITH EXPRESS SHIPPING?

Express Shipping refers to the shipping method, not the dispatch time. Once your order is fulfilled, it will be shipped using an express service, meaning it will spend less time with the postal service. It does not mean your order will be sent before others, or earlier than estimated pre-order fulfilment dates.

WHY IS MY PRE-ORDER DELAYED?

Production delays: We work with multiple manufacturers to produce our garments. These factories may experience unforeseen circumstances which could cause a change in our production timeline. These circumstances include but are not limited to supply shortages or events which impact staffing (i.e extreme weather, industrial action, sickness, national holidays). 

Shipping and customs delays: Weather, national holidays, industrial actions, strikes or unpredictable events can cause shipping delays. Customs delays can sometimes prevent shipments arriving to our warehouse on schedule. These types of events can also affect shipments from our warehouse to our customers. 

Please kindly note that we have no control over when a pre-ordered item arrives, but instead offer estimates. Our ETAs typically allow ample time and leeway for minor delays. We genuinely try our best to fulfil orders as soon as they are received, however variables such as the above can cause delays.

Unfortunately, we cannot offer refunds or compensation on pre-orders due to change of mind or disappointment caused by delays which are out of our control as mentioned above. We do not recommend pre-ordering any styles if they are time-sensitive or for gifts.