Yes, we ship WORLDWIDE!
All our orders are sent from Melbourne, Australia ♥
Holiday Shipping Cut Off Dates
Orders placed by the below dates will have the best chance of arriving in time for Christmas!
Australia
Standard Shipping: December 10th
Express Shipping: December 18th
USA, UK and Canada
Standard Shipping: December 1st
Express Shipping: December 15th
Everywhere Else
Standard Shipping: November 25th
Express Shipping: December 15th
Please keep in mind we cannot guarantee these transit times, as most postal systems experience high volumes and delays during the holiday season. Transit times for standard international orders may take 2-3 weeks longer than our usual shipping estimates, and express international orders may take an extra 3 business days to reach you.
Dispatch Times
UPDATE - DECEMBER 4, 2025
DUE TO THE INCREDIBLE RESPONSE TO OUR VERY COOL x MINECRAFT COLLECTION, OUR CURRENT ESTIMATED FULFILMENT TIME IS 3-5 BUSINESS DAYS. THIS APPLIES TO ALL ORDERS PLACED FROM NOVEMBER 24th.
Orders are generally dispatched within 2 business days. We'll send you a shipping confirmation email with tracking info once your order is on the way.
During periods of high volume (eg. during new collection releases, restocks, and sales), orders may take 5-10 extra business days to be fulfilled by our team. We are a very small team responding to unpredictable demand, so we thank you for your patience and understanding during these times :)
PREORDER ITEMS
If you place an order containing a preorder item, your entire order will be sent when the preorder item is ready to ship. Preorder items begin shipping from the date noted in the product description, and it typically takes 1-2 weeks from this date for all orders containing a preorder item to be dispatched. You'll receiving a shipping confirmation email with tracking details as soon as yours is on the way :)
MADE TO ORDER ITEMS
Prints are made to order from our office in Melbourne and may take up to 5 business days to be dispatched. Neon orders are also made to order, so please allow 2-3 weeks for us to make yours before shipping. Both prints and neons will be shipped separately from the rest of your order.
Delivery Times
Delivery times are subject to change - please check Australia Post and your local shipping service’s websites for the most up-to-date delivery time estimates and updates on disruptions.
AUSTRALIAN ORDERS
Australian orders with standard shipping are sent via Australia Post eParcel and are typically delivered within 3-10 business days following dispatch.
Orders sent with express shipping should reach you within 1-3 business days after your order has shipped.
INTERNATIONAL ORDERS
Standard international orders are shipped via Australia Post, or via DHL Express for express shipments. See below for transit estimates for each service - please note these timeframes do not include our 2 business day dispatch time :)
Standard
USA: 7-14 business days
UK: 10-16 business days
EVERYWHERE ELSE: 12-25 business days
Express
EVERYWHERE: 3-6 business days
We are unable to offer express shipping to APO/AP and PO box addresses.
Please note that if you can't select your country at checkout, there are currently factors in place preventing us from shipping to that country. These factors could be:
- Government-regulated tariffs, customs and duties make it cost-prohibitive to ship to countries such as Brazil.
- Regional conflict prevents us from shipping to countries including Russia and Ukraine.
-
Union strikes and severe weather conditions may lead to delays or temporary suspension of postal services.
Duties and Customs Fees
Due to recent changes with US import tariffs, additional import charges may now apply to orders shipping to the USA.
All International orders may be subject to customs inspections and import taxes unique to your country, based on items being over a certain value set by your local authority. Please check with your local customs authority for more details.
Please note that Cool Shirtz is unable to cover the cost of duties imposed by your local government and it is your responsibility to pay these fees if you want to receive your package.
If you choose the DHL Express (duties included) shipping option at checkout, all customs fees are covered in your initial shipping cost, with the added bonus of shorter transit times with more accurate tracking updates. We recommend using this service if it's available to your country
Unfortunately we are not able to provide this service to all countries. You can email our support team at help@shirtz.cool to confirm if this includes your country :)
Tracking
Once your order has shipped, we’ll email you with a link to your tracking information. You can also access your tracking information by clicking 'View your order' on your order confirmation email.
If you can’t find your tracking details or order confirmation email, please check your spam folder. If it’s still nowhere to be seen, you can email us with your order number and/or the delivery address so we can find it for you.
INTERNATIONAL TRACKING
If you live outside Australia, it's best to track your order with your country's postal service rather than Australia Post to ensure your order arrives safely.
- Click 'track your order' in your shipping confirmation email.
- It will take you to the Australia Post website, and display your tracking number.
- Copy this code and paste it into your local postal service's tracking page. For US orders, you may have to click 'Track parcel with international courier':
The below example shows the USPS and Royal Mail tracking pages. If you're not sure which postal service to track with, you can use a universal tracking app like Parcels!
It's best to get in touch with your local postal service if you have any questions about tracking your order, as they're handling the final delivery :)
Orders Returned to Sender
If DHL or your local postal service are unable to deliver your order, it will be sent back to us. The most common reasons for failed delivery include:
- Insufficient or incorrect address
- No one home when delivery is attempted
- Parcel not collected from local post office
It's difficult to predict how long your parcel will take to make it back, because it will be returned with the slowest (and cheapest) shipping method available. Once we receive your parcel, we will contact you via the email provided with your order to refund the value of your items. Please note that we’re unable to refund your initial shipping fee.
Unfortunately we're unable to refund orders older than 6 months old, however we can provide store credit to the value of your items in place of a refund.
Due to rising international shipping costs, we can only offer to reship orders within Australia, or orders containing limited edition items that we don’t plan to restock. Once your order makes it back to us we'll get in touch to confirm the shipping cost for redelivery.
Orders Lost in Transit or Misdelivered
AUSTRALIAN ORDERS
If you're concerned your order has been lost or misdelivered, it's best to first get in touch with Australia Post - they may be able to assist you if your order has simply been delayed or held for collection at a post office :) If they’re unable to resolve your problem, you can email our support team at help@shirtz.cool with the reference number attached to your Australia Post enquiry - we can then launch an investigation from our end! If your parcel is deemed lost in transit or misdelivered, we'll resend your order at no cost to you, or provide a refund if the item/s you ordered are out of stock.
Unfortunately we’re not able to investigate parcels that were shipped more than 60 days ago, as tracking information is no longer available after this timeframe.
If you have asked for your order to be left without a signature, unfortunately you’re not eligible for reimbursement if your order is lost upon delivery.
INTERNATIONAL ORDERS
If your order has reached the destination country and you’re concerned it’s been lost, please first get in touch with your local postal service (for orders sent with standard shipping) or DHL Express (for orders sent with express shipping). They’re responsible for the final delivery, so they’ll have the best information for you.
If they deem your order lost or misdelivered, you can email our support team at help@shirtz.cool with screenshots of your correspondence with the postal service - we can then resend your order at no cost to you, or provide a refund if the item/s you ordered are out of stock :)
Unfortunately we’re not able to investigate parcels that were shipped more than 90 days ago, as tracking information is no longer available after this timeframe.
If you have asked for your order to be left without a signature, unfortunately you’re not eligible for reimbursement if your order is lost upon delivery.
Mail Theft
If you suspect your order has been stolen once it's been marked as delivered, you will need to lodge an inquiry with either your local postal service or DHL Express, depending on the shipping method. They may or may not reimburse you for your package cost.
Unfortunately we're unable to reimburse you for your order, as the local postal service and customer are responsible for the final delivery once a parcel reaches the destination country.
We advise you to please consider having your order delivered to your local post office or a collection point to avoid mail theft in future.
If this hasn't answered your question, email our support team at help@shirtz.cool - we'll get back to you as soon as possible ♥
If your query is time-sensitive, such as a cancellation or address change, please put URGENT in the subject line!
