Dispatch time refers to how long it takes for your order to leave our warehouse.

Current dispatch time: 2-5 business days.

Please note during high order volume periods such as new collection drops, restocks and sales, orders may take significantly longer to be fulfilled by our team and dispatched. Dispatch times cannot be guaranteed and are subject to change. We will contact you via email if our dispatch times are significantly increased.

We are a very small team responding to unpredictable demand, so we thank you for your patience and understanding during these times :)

Delivery times do not include dispatch time (above) and are estimates only. These estimates may change due to factors we have no control over. Please check Australia Post's Delivery Disruptions for the most up-to-date information on applicable disruptions.

• 2-7 business days
• $12 Flat Rate Australia-wide via Australia Post
• FREE on orders over $200

• 1-3 business days
• $22 Flat Rate Australia-wide via Australia Post
• FREE on orders over $300

• Free local pickup from our Coburg North warehouse
• Available from 8am-4pm, Monday to Friday
• Order ready within one business day of placing your order
• Pickup Address: 19 Roosevelt Street, Coburg North, Victoria, 3058, Australia

Delivery times do not include dispatch time (above) and are estimates only. These estimates may change due to factors we have no control over. Check Australia Post International Delivery Disruptions and your national postal service for the most up-to-date information.

🗽 USA

• 7-14 business days
• $10 USD Shipping + Duties & Taxes (outlined and payable at checkout)
• Shipped via Australia Post, Delivered by USPS

☕️ UK

• 6-10 business days
• £5 Shipping, FREE on orders over £150 (not including Duties & Customs fees)
• Shipped via Australia Post, Delivered by Royal Mail/Parcel Force

🍁 Canada

• 8-12 business days
• $9 CAD Shipping, FREE on orders over $150 CAD (not including Duties & Customs fees)
• Shipped via Australia Post, Delivered by Canada Post

🥝 New Zealand

• 6-12 business days
• $12 NZD Shipping, FREE on orders over $200 NZD (not including Duties & Customs fees)
• Shipped by Australia Post, Delivered by NZ Post

🥐 Europe

• 8-12 business days
• €9 Shipping*, FREE on orders over €120* (not including Duties & Customs fees)
• Shipped by Australia Post, Delivered by your national postal service

*This rate applies to: Andorra, Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Cyprus, Türkiye. For all other EU countries, see "Rest of World" below.

🌎 Rest of World

• 12-25 business days
• Prices & carriers vary, information shown at checkout

💫 Worldwide (excl. USA)

• 3-6 business days
• Delivered by courier service DHL Express
• Duties & Taxes Included for some regions (shown at checkout)
• Note: We cannot ship to APO/AP and PO Box addresses with Express Shipping.

If you can't select your country at checkout, unfortunately there are currently factors in place preventing us from shipping to you. These factors could be:

• Government-regulated tariffs, customs and duties make it cost-prohibitive to ship to countries such as Brazil.
• Regional conflict prevents us from shipping to countries including Russia.
• Union strikes and severe weather conditions may lead to delays or temporary suspension of postal services.

All packages sent internationally may be subject to duty, taxes and customs fees. These are determined by your government's customs authority upon receiving the parcel, so the amount payable per package varies.

We're unable to provide an estimate of the duty, taxes and fees to expect, as import taxes/duties are unique to your country, and based on items being over a certain value set by the customs department. Please check with your official customs authority for more information.

1. Is your order being shipped outside Australia?
2. Did you select Standard Shipping (Duties NOT Included) or DHL Express (Duties NOT Included) at checkout?

If you answered 'yes' to both those questions, then yes, you will need to pay some sort of customs taxes or duty before your parcel can be delivered. Sometimes smaller parcels slip by without being charged, for reasons we aren't quite sure of, but for 90% of cases, please expect to receive an invoice or bill from your customs department that you must pay to have your order delivered.

We, Cool Shirtz, are unable to cover the cost of customs/duties imposed by your local government. It is your responsibility to pay these fees if you want to receive your package. If you don't pay, it will be rejected and returned to us. Once we receive it, we will refund you for your items. Please note, we don't refund the shipping cost that we spent shipping your item to you only for you to reject it. Bc you have been warned!

Congratulations! You have already paid everything you need to pay to have your package shipped to you pronto!

When you select DHL Express (Duties and Taxes Included) or Australia Post International Standard Duties & Taxes Included, you pay everything upfront; duties, taxes, customs fees and shipping.

If you selected DHL Express (Duties and Taxes Included), you have opted for a premium courier service, which means faster shipping, more tracking options, more delivery options, and all duties lodged on your behalf. We recommend using this service if it's available to your country. DHL is not able to provide this service to all countries.

If you're unsure about any of this, email our customer support team via our Contact Us page :)

All orders to USA must be sent with duties and customs fees paid upfront. These costs and fees are outlined, and payable, at checkout.

Once your order has been dispatched, we'll email you with a tracking link.

You can also access your tracking link by logging into your customer account or Shop account.

If you can't find any emails from contact@shirtz.cool, check your spam folder. If it's still nowhere to be found, contact us :)

If you live outside Australia, it's best to track your order with your country's national postal service.

1. Click 'Track Parcel' in your shipping confirmation email.
2. It will take you to your Order Details page, and display your Australia Post tracking number.
3. Copy this code and paste it into your national postal service's tracking page.
   If the parcel has not arrived in your country yet, please try again in a couple of days.
4. All your tracking updates and notices of customs fees (if applicable) will be found there.
5. If you have concerns, contact your postal service first; they currently have your package and more information than us.
6. If your package has no updates for more than 10 business days, contact us.

If you're still not sure which postal service to track with, you can use a universal tracking app like parcelsapp.com!

If your order is unable to be delivered, it will be sent back to us. The most common reasons for failed delivery include:

• Insufficient or incorrect address
• No one home when delivery is attempted
• Parcel not collected in time
• Duty/customs bill not paid in time (for 'Duties NOT Included' orders only)

Cry, probably. It's very valid to feel sad and frustrated. We feel the same way when your parcel gets returned to us. We don't want it back!! It has your name on it!!

For now, your parcel is now at the mercy of the postal service's returned-to-sender system. It's difficult to predict how long your parcel will take to make it back, because it 's being returned to us with the slowest (and cheapest) shipping method available.

Once we receive your parcel, we will contact you via the email address on your order, to refund you for your items. Please note that we're unable to refund your initial shipping fee, since we already spent that shipping your parcel to you.

If your order takes longer than 6 months to reach us, we may not be able to issue a refund due to payment gateway restrictions. In this instance, we will provide a store credit to the value of your items instead.

Due to rising international shipping costs, we can only offer to reship orders within Australia, or orders containing limited edition items that we don't plan to restock. Once your order makes it back to us we'll get in touch to confirm the shipping cost for redelivery.

If you're concerned your order has been lost or misdelivered, it's best to first get in touch with your postal service. They have the most up-to-date information on the status of your delivery, and can inform you whether your order has been delayed or held for collection at a post office :)

If they're unable to resolve your problem, you can email our support team via our Contact Us page with the reference number attached to your postal enquiry. We will then launch an investigation with them on our end.

Unfortunately, we're not able to investigate parcels that were shipped more than 60 days ago, as tracking information expires after this time.

If you requested your order be left without signature, we're unable to reimburse you if your order is lost upon delivery. If not, and, the postal service confirms your order was lost in transit or misdelivered, we'll resend your order at no cost to you, or provide a refund if the item/s you ordered are out of stock.

If you suspect your order has been stolen once it's been marked as delivered, you will need to lodge an inquiry with either your local postal service or DHL Express, depending on the shipping method. They may or may not reimburse you for your package cost.

Unfortunately we're unable to reimburse you for your order, as the local postal service and customer are responsible for the final delivery once a parcel reaches the destination country.

We advise you to please consider having your order delivered to your local post office or a collection point to avoid mail theft in future.