Returns & ExchangesWe know you’ll love everything you order from Cool Shirtz, but if something isn’t quite right you have 14 days from receiving your parcel to initiate a return. We do not offer exchanges, so if you need a different size, you'll need to place a new order.
Non-returnable items include gift cards, face masks, art prints, neons and sale items.
We do not refund or cover the cost of return shipping. For more information, please read our Returns Policy.
Shipping Information All orders are dispatched from Melbourne, Australia ♥︎🐨 Australia STANDARD SHIPPING
• Australia Post, 3-10 business days
• Flat Rate: $12 AUD
• Orders over $200 AUD: Free Shipping
EXPRESS SHIPPING
• Australia Post, 1-3 business days
• Flat Rate: $22 AUD
• Orders over $300 AUD: Free Shipping
🥝 New Zealand
STANDARD SHIPPING
• Australia Post, 12-20 business days
• Flat Rate: $12 NZD
• Orders over $200 NZD: Free Shipping, but recipient must pay Duties/Taxes to customs authority on delivery.
EXPRESS SHIPPING
• DHL, 3-6 business days
• Prices vary
• Orders over $300: Free Shipping, but recipient must pay Duties/Taxes to customs authority on delivery.
🗽 USA
STANDARD SHIPPING
• Australia Post International, 7-14 business days
• $10 USD + Duties/Taxes (Calculated and payable at checkout)
🍁 Canada
STANDARD SHIPPING
• Australia Post/Canada Post, 7-12 business days
• Shipping Flat Rate: $9 + Duties/Taxes (Calculated and payable at checkout).
☕️ UK & Ireland
STANDARD SHIPPING
• Australia Post/Royal Mail, 6-10 business days
• Orders £135 or less: £5 + VAT (Calculated and payable at checkout)
• Orders over £135: Free Shipping, but recipient must pay Duties/Taxes to customs authority on delivery.
🍺 Germany & Sweden
STANDARD SHIPPING
• Australia Post, 6-10 business days
• Orders €150 or less: €9 + Duties/Taxes (Calculated and payable at checkout)
• Orders over €150: Free Shipping, but recipient must pay Duties/Taxes to customs authority on delivery.
🥐 Europe*
STANDARD SHIPPING
• Australia Post, 8-12 business days
• Flat Rate: €9 + Duties/Taxes (Calculated and payable at checkout)
• Orders over €150: Free Shipping, but recipient must pay Duties/Taxes to customs authority on delivery.
*Countries included: Andorra, Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Greece, Hungary, Iceland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Switzerland, Cyprus, Türkiye. For all other EU countries, see "Rest of World" shipping rates.
EXPRESS SHIPPING
• DHL, 3-6 business days
• Duties and Taxes Included (Unless specified. Calculated at checkout)
🐲 SE & East Asia
STANDARD SHIPPING
• Australia Post, 12-20 business days
• Starts at $13.50 AUD, but recipient must pay Duties/Taxes to customs authority on delivery.
These rates apply to: Japan, Hong Kong SAR, Singapore, Taiwan, South Korea, China, Indonesia, Malaysia, Thailand, Vietnam, Philippines, Macao SAR. For others, see "Rest of World" shipping rates.
🌎 Rest of World
STANDARD SHIPPING
• Australia Post, 20-30+ business days
• Prices vary, calculated at checkout.
• Duties and Taxes determined by and payable to customs authority on delivery.
EXPRESS SHIPPING
• DHL, 3-6 business days
• Prices vary, calculated at checkout.
• Duties and Taxes determined by and payable to customs authority on delivery.
For more information on shipping, dispatch and delivery times, visit our Shipping Info page, or Contact Us.
